FAQs

Frequently Asked Questions

What type of payments do you accept?

Do you ship to Australia?

We currently ship to Canada and the United States only. But if you want to purchase something we would be happy to arrange something.

How do you ship?

Canadian orders are shipped by Canada Post or Intelcom.

United States orders are shipped by United States Postal Service (USPS).

How soon will my order ship?

Orders are normally shipped within 3 days of receiving payment. If we need to order material it could take up to 7 days.

How long will it take for my order to arrive?

*The below is only a guideline.

Toronto – 3 to 7 days

Ontario – 5 to 10 days

Other parts of Canada – 7 to 14 days

USA orders – 5 to 10 days

If you need it sooner, we can expedite items. Email us for pricing.

What do I do if my order doesn’t arrive?

Email us right away and we’ll figure out what happened.

Can I pickup my order if I'm in Toronto?

Yes, email us and we’ll give you a code to enter at checkout for no shipping costs.

What do I do if something is broken or wrong with my order?

Email us within 7 days of receiving your order and we’ll make it right.

Can I return something?

Sales are final but please contact us if you have any problems with your order.

I saw something on your Instagram but it's not in your store. Can I still buy it?

Absolutely. Just email us.