Frequently Asked Questions

What type of payments do you accept?

• Credit Cards -VISA, Master Card, American Express
• Apple Pay
• Google Pay

 

Do you ship worldwide?

Because of COVID-19, we are not shipping worldwide as some countries have suspended postal service. We will do our best to keep our list of International countries up-to-date so you can shop.

 

How do you ship?

Canadian orders are shipped by Canada post. 

United States orders are shipped by United States Postal Service (USPS).

International orders are shipped by Ascendia International or USPS.

 

How soon will my order ship?

Orders are normally shipped within 3 days of receiving payment.  If we need to order material it could take up to 7 days. 

NOTE:  Due to COVID-19, we are only shipping out orders on Monday (or on Tuesday if Monday is a holiday).

 

How long will it take for my order to arrive?

*The below is only a guideline. Due to COVID-19, Canada Post, USPS and others are experiencing delays. Please be patient during this time.

Toronto – 3 to 14 days

Ontario – 5 to 21 days

Other parts of Canada – 7 to 28 days

USA orders – 5 to 14 days

International orders – 14 to 50 days

If you need it sooner, we can expedite items.  Email us for pricing.

 

What do I do if my order doesn’t arrive?

Email us right away and we’ll figure out what happened.

 

Can I pickup my order if I'm in Toronto?

Yes, email us and we’ll give you a code to enter at checkout for no shipping costs.

 

What do I do if something is broken or wrong with my order?

Email us within 7 days of receiving your order and we’ll make it right.

 

Can I return something?

Sales are final but please contact us if you have any problems with your order.

 

I saw something on your Instagram but it's not in your store.  Can I still buy it?

Absolutely.  Just email us.