Frequently Asked Questions
What type of payments do you accept?
- Credit Cards -VISA, Master Card, American Express
- Apple Pay
- Google Pay
How do you ship?
Canadian orders are shipped by Canada post.
United States orders are shipped by United States Postal Service (USPS).
International orders are shipped by Ascendia International or USPS.
How soon will my order ship?
Orders are normally shipped within 3 days of receiving payment. If we need to order material it could take up to 7 days.
How long will it take for my order to arrive?
*The below is only a guideline. It can take longer depending on the time of year.
Toronto – 3 to 5 days
Ontario – 5 to 7 days
Other parts of Canada – 7 to 10 days
USA orders – 3 to 10 days
International orders – 10 to 30 days
If you need it sooner, we can expedite items. Email us for pricing.
What do I do if my order doesn’t arrive?
Email us right away and we’ll figure out what happened.
Can I pickup my order if I'm in Toronto?
Yes, email us and we’ll give you a code for no shipping costs.
What do I do if something is broken or wrong with the order?
Email us within 7 days of receiving your order and we’ll make it right.
Can I return something?
Sales are final but please contact us if you have any problems with your order.
I saw something on your Instagram but it's not in your store. Can I still buy it?
Absolutely. Just email us.